Arrival

ARRIVAL INSTRUCTIONS

Check-in time is 4 pm. We can sometimes arrange an early check-in so please contact us if you will arrive early and we'll do our best, without any promises!

On arrival, you will need to check in at the front desk.

• The front desk staff will be expecting you and will give you PH access in the elevator once checked in.
• An App with the Mobile Key will be sent to you via email or text. You will need to download the app. “Gale residences" and enter the username and password that will be sent to you to access the key. It will unlock the condo front door.
  • Once downloaded
  • Open the application on your phone and hold it up to the FOB receiver on our condos door until it unlocks. BLUE TOOTH SHOULD BE TURNED ON.
  • If for some reason this does not work,
    • Connect to the WiFi network: cloud 9 guest, password: beachday outside the condo door and use the APP again to open the door.
  • There have been some technical issues with android phones if this still does not work you can contact us via the Airbnb or VRBO app messenger or call or text us .
  • We are always available to assist.
• THE PHONE APP WILL NOT GIVE YOU ACCESS TO THE PH LEVEL IN THE ELEVATOR NOR THE 4TH FLOOR POOL LEVEL
  • Once in the condo you will find FOB keys hung on hooks on the wall to the left as you enter the unit. This FOB key will give you access to the lobby entrance, the AL (amenities level), 4th floor pool, PH level and Cloud 9 Condo, you will no longer need the phone app.
• To access the penthouse level with the FOB key from the ground floor simply swipe the FOB in the elevator and press PH. You can do same and press 4 to get to the pool level or “AL” to get to the amenities level, where you will find the gym and sauna.
• Please return the FOB keys to the hooks at check-out. If one is lost there will be a $100 per key charge to replace it.